Virgin Mobile South Africa Complaint
| SUPPLIER | Virgin Mobile South Africa | INDUSTRY | Telecommunications | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Canal Walk | COUNTRY | South Africa | ||
| TIME / DATE | 14:13 Thu 11 Mar | PERSON RESPONSIBLE | |||
| CUSTOMER | michaeldm | View all reports by user |
0
1
|
||
| PROBLEM | Billing / Accounts | ||||
| HEADLINE | Billing after account terminated | ||||
| THE INCIDENT Tue 9 Mar 
|
My wife, Chandre Roodman, and I both cancelled our Virgin Mobile accounts in December 2009. The employee at Virgin Mobile Canal Walk did inform us that no more airtime would be provided to us and our accoutn would become a top up variant. On 02 Jan 2010, we both checked our virgin phones and confirmed there was no more airtime provided to us. To our surprise, on the 01 Mar 2010 we had a deduction from our accounts from Virgin Mobile. When I contacted the help centre, the person responding told me that we still had to pay for airtime that was given to us. This was impossible as we hadn't received any airtime since December 2009. Currently no one has bothered to respond to further queries. we are highly disgusted and we will definately not recommend any one to enter into a contract with Virgin Mobile.
|
||||
| SUPPLIER RESPONSE Time: 16:30:28 Thu 11 Mar 10 |
Hello michaeldm, |
||||
Relevant content (Last 5 Billing / Accounts Problems)
| Mobthumbs [Hidden Web Address] airtime from Ce... |
19:14 Thu 9 Sep 10 by: 12shawn | |
|---|---|---|
| Iburst Blacklisted by Iburst with no reason... |
19:01 Thu 9 Sep 10 by: jagoda | |
| Sabc One way communication only! |
19:00 Thu 9 Sep 10 by: McDermott | |
| MTN MNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!... |
18:38 Thu 9 Sep 10 by: B1019230 | |
| Multichoice no refund as promised |
18:20 Thu 9 Sep 10 by: inacia |